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Frequently Asked Questions

Skincare is serious business and you aren't alone. Here is a list of the most common questions we receive from customers.

Do you offer any product guarantee?

All of our products are backed by a 30-day money back guarantee. If you are unsatisfied with your product for any reason, simply contact customer care to redeem your 100% refund.

How long will it take to get my order?

All orders are typically processed within 24 hours of being received. You can expect your order to be delivered to your door within 5 working days.

Is it possible to track my order?

Absolutely! Once your order is processed and shipped from our distribution center, you will receive a tracking number via email. This will allow you to track your order all the way to your doorstep.

Where do you currently ship?

We have distribution centers throughout the U.S. so we ship to all 50 states. Our shipping partners are reliable and always take care of our customers.

How can I get in touch with customer support?

Our customer care team is available to answer your questions and offer order support. You can get in touch with us by emailing [email protected] or calling +1-800-540-8662.

The Serious Skincare® Promise

"We’re confident you will love our products. If you are unsatisfied for any reason, simply contact our customer care team. We will issue you a 100% refund for up-to 30 days. No questions asked."

Jennifer Stallone
Founder, Serious Skincare®

Connect With Us

@seriousskincare